Return & Refund Policy

Dawn & Grace Mercantile

At Dawn & Grace Mercantile, every Mystery Draw is an experience filled with curiosity, surprises, and thoughtfully selected treasures. We want you to enjoy the excitement of discovering what your cards reveal!

Mystery Draw Purchases

Due to the surprise nature of our Mystery Draw packages, all sales are final, except when an item arrives damaged, defective, incorrect, or when a return or refund is otherwise required by law.

Each Mystery Draw reveals a merchandise category rather than a specific product. Individual items are selected by Dawn & Grace Mercantile based on the category drawn and available inventory.

Personal preferences regarding colors, styles, designs, or specific merchandise do not qualify for returns or exchanges.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and photographs of the affected item and packaging when possible.

We will review the situation and work toward an appropriate resolution, which may include a replacement, exchange, or refund.

Order Cancellations

Because Mystery Draw orders are individually prepared, cancellation requests must be submitted before the drawing or order preparation begins.

Once your Mystery Draw has been completed, cancellations cannot be guaranteed.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions or concerns regarding your order, please reach out through the Contact Us page on our website.

Thank you for supporting Dawn & Grace Mercantile!

Every treasure has a story. Every mystery holds a surprise.